zzounds customer service reviews

As a Company that delivers music equipment, there's need more improvement when it needs to come for inspection whether the electronics or the quality for example my guitar. They do mention having to provide your SSN to confirm your identity. Zzounds Music is an online store offering a large collection of music … I've been dealing with Zzounds for 8+ years and have had nothing but A+ service from them. Some of the parts were missing. It took until the end of January 2014 to straighten the matter out. FedEx is the only shipping service in our area I've ever had trouble with. it seems paying for the item outright or through an interest free devoted pre-paid card would be more prudent. Meanwhile, their website still showed the product as in stock. I thought, why not try Zzounds again, so I went on and across the top of my screen was this: ALL ACCESS PASSEric, you qualify for our 18-Payment Plan with NO credit check on orders $998.00+ learn more and I was like, WOW! Has anyone purchased a digital piano? Knoji Staff. 3.2. I'm hooked." The next thing you know they blocked my phone number from calling and making a payment, which was the original reason that I called. They have sent customers broken items, used items, or charged people and never sent them items. A free inside look at company reviews and salaries posted anonymously by employees. I have nothing bad to say about their operation, it is first rate, professional and has done very well by me. Shipping information is somewhat misleading and ended up with me wasting $61 w/ one of the items coming 2 days later than the expectation set by the site. | Read 21-40 Reviews out of 21 Waste of time! We will fix it as soon as possible. © 2020 Trustpilot, Inc. All rights reserved. If you choose to not pay off your credit card balance and let interest build, that is completely your decision and not zZounds. My order was processed on a monday morning out of new jersey how long does it usually take to get to massachusetts. In December of 2013, I ordered merchandise from zZounds and was advised it had been delivered and it was not. do you know whether zz accepts bona finde pre-paid credit cards (so long as it's issued by one of the accepted providers listed on the site)? I asked where the FAQ page was and he told me to look it up, FAQ and ZZounds.So, they cancelled my order without telling me and then blamed ME for not reading a page I didn't know about since I assumed the order was completed. zZounds has a consumer rating of 2.47 stars from 53 reviews indicating that most customers are generally dissatisfied with their purchases. No lies - I have nothing against the company except for the issues with my order. Returned it and the replacement arrived today... the neck pick up is defective. Called back and they told me that a supervisor would have to cancel the order by email if they could notify the warehouse. They send incomplete boxes of equipment, then make it the customers responsibility. When you use Giving Assistant, you will not only save money, you will also be donating to a … zZounds telephone support is available seven days a week. Review authors value the most Layout of Store and Website. It had obviously been played a lot, as I have two guitars I have had for years that don't show that amount wear. I've been back and fourth with customer service and their "returns" department over 10 times over about a week. zZounds ranks 21st among Instrument sites. Will continue to be my go to site for ordering instruments. Business Details. So long as you use your bank issued debit card that is linked to your checking account, you will not be charged interest. I couldn't return it for a replacement as they didn't have more. Or he could send me a return label and when they receive the record player, it would take 7 to 10 business days for me to receive my money back. After the last 2 years that will never happen again. Voice your opinion today and hear what 16 customers have already said. i am considering buying one for my granddaughter to learn on. Aug 31, 2020. I got my order confirmation, check. About an hour later I got an email saying to contact for assistance with my order ASAP. One of their customers has given them the wrong email address (mine) and now I receive all his communication.I've told them over and over again that they are emailing the wrong person, I'm not even in the same country as their customer or their company, and they refuse to stop emailing me! Political Signs Must Go! I told him I didn't understand why they couldn't tell me why my order was cancelled, and he said "For the THIRD time, the information you've been HOUNDING me about is all on this page".So after my order was cancelled for no reason, they did not tell me about it, the customer service rep was very obnoxious about it, blamed me for the mistake, made sarcastic remarks, and offered no solutions. Just when I thought it was too good to be true it was. Zzounds Music reviews (www.zzounds.com): Backordered for over a month! I don't just mean they won't stop, I mean they actually replied to my request telling me they won't stop!I'm not even a customer and I still need to review them as having the worse customer service ever!!!!!! in so doing eliminated all of my debt and have been fairly good about holding true to the promise i made to myself. a viable exception to this would be a pre-paid credit card via the same reputable third-party credit card company. 115K likes. Pros: Great to deal with, Good pricing. Haven't receive my order. with no attempt to resolve or do anything to help improve the experience. The only return I have had was a few years ago and it was pretty simple and had no problems at all. He told me the person had mistyped my email. ", "Stay far away from this store. I have never purchased from sweetwater or anywhere but this has definitely swayed me away from buying online unless the company has a location in my city. Customer on November 20, 2020 . I am actually getting ready to purchase a Gibson Les Paul standard in a couple of weeks I'm just trying to decide which iteration I want the most. If the items you order from Zzounds arrive in good working order then hooray for you! Your experience matters. (They also got my name wrong on the order, "Nason" is not a common name, "Mason" is). It is a nightmare. They also don’t provide an option to delete your account, so do what you will with that information. And they post reviews on equipment + or -! Consumers are not pleased with Customer service and Diversity of Products or Services. We’re in this together! They are dishonest, deceitful and bankrupt of integrity. If you call our customer service department for assistance, this number makes it easier for us to answer any questions you have about products, services or purchases. Safe to say their response was for me to purchase a whole new system and then send the other back and then they would refund my money. zZounds has a consumer rating of 2.47 stars from 53 reviews indicating that most customers are generally dissatisfied with their purchases. Although they have their mic system. There are to many other professional music places to buy equipment from one in Fort Wayne, In. Stay safe with our COVID-19 guide. I buy everything from zZounds on payment plans, never been charged interest as I use my bank issued debit card. Two customer service inquiries (1st the morning following the placement of the orders, which was done after hours to try and have the items shipped together, for which I'd be willing to pay the different in the expedited shipping cost (provided it was reasonable), and the 2nd to address the shipping expectations not being met) resulted in me effectively being told "Too bad. Nothing but positive things to say about Zzounds. bad, misleading tactics, Zzounds. What about credit checks for those with low credit scores? It arrived with the pick guard very heavily scored. NOWHERE does the website mention a CREDIT CHECK! The customer service has also been really great as I went through a bad time with money when my dog got very sick and I had some tremendous vet bills and they worked with me to keep everything in great standing so I could continue to purchase through them with their play now pay later program. All customer reviews are handled by the BBB where the company is Headquartered or a central customer review processing location. Their music-loving customers can also get discounted prices by using Zzounds coupons. Read honest and unbiased product reviews from our users. Order on Monday, your enjoying the device on Wednesday! Claim your listing for free to respond to reviews, update your profile and manage your listing. This is unacceptable, why order from a company that does not take care of their customers. I have to purchase a new cartridge in order for the record player to work. This is a multi-location business.Need to find a different location? Nowhere does it state when you are looking at the item that the delivery is just an estimate. The best place online to shop for your music gear! Read real customer ratings and reviews or write your own. Their website is very strategic in leaving out that they do, in fact, do a hard credit inquiry. Tip for consumers: Best of luck if you need to return anything. Seriously! You can contact zZounds via their customer service contact page. Some of the parts were missing. I actually would have to thank them for the no credit check interest free financing. Original review: June 18, 2019. Coronavirus Covid-19 order masks now?? A free inside look at company reviews and salaries posted anonymously by employees. Remember they told me my package had shipped. Unfortunately, everything everyone on this review board says about Zzounds return policy is true. Two days before she realized it still hadn't arrived yet, so she checked the status of the order, only to find that zZounds canceled it. Since 1996, zZounds has been making it easy for musicians to get the gear they need. I have been trying to buy some guitars at zzounds online. We ordered the MPC Live 2 on November 19th and we received it on November 27th. Being able to "pay as you play" has let me get into some amazing gear I might not have been able to afford otherwise. Do not buy masks from unknown unreliable websites! I purchased a Ibanez guitar listed as new. Never, never, never order from this company. When I first got my guitar from this website, It arrived pretty fast and for first few days, my guitar is working but the electronics could've been to be put more work on because the toggle switch has a crack inside of that crucial part making one pickups work while the other isn't and my input jack was somehow not getting any connection. Thankfully, I got my father to fix these issues. The instrument is not only well built, but it is beautiful. I have placed another order and if my experience isn't good I will never order from ZZounds again. Called the hotline for a refund... will never shop there again. If you need to return something then don't expect your money back any time soon, if at all. For Father's Day I asked my wife for a guitar processor, so she ordered one through zZounds. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! with no attempt to resolve or do anything to help improve the experience. Ordered through them in august, its sept 11, still no shipment, called to ask why and "customer service" said i should not expect things to be shipped when they say they will, that i am stupid for even considering that..fedex has lost my shipment, i had to literally be on the phone with 2 companies at the same time just to get things done, and i am still not sure if i got my refund..never again.. zzounds does not give a s#!t about its customers..they basically blamed me for ordering from them...and thats the only thing we agreed on, i was stupid for placing an order with them, I placed an order online by mistake..accidentally ordered the wrong size. They don't charge interest at all. the importance of the customer maintaining a sufficiently high anticipatory line of funds notwithstanding, as a point that clearly goes without saying. Trying to return the stuff from Zzounds is a nightmare. I ordered 2 TRS cable and they didn't had in stock and they said it will be shipped when it's available. How to Check your Zzounds Order Delivery Status online. All you need to do in order to redeem your coupon is put in your Zzounds promo codes upon checkout online. Two customer service inquiries resulted in me effectively being told "Too bad. 4.1. Couldn't be happier with zzounds and the blackstar ht club 40 mkii I bought from them. Wouldn't recommend, and will not be going back. Fix your phone system and learn proper customer service. Best Deal; Budget Friendly; Prime Support; 9.9. Sorry for any inconvenience caused.I wasted about 30 minutes (after over an hour of shopping) trying to figure out why.. Free 1 day shipping is total BS. Zzounds has a great selection and are competitively priced. Find some other place to buy your equipment! Always top notch customer service every time. If you order during business hours- IT GOES OUT THAT DAY. Very happy customer. http://www.resellerratings.com/store/zZoundsThey are rated 3.3/10 which is terrible(rated from 283 customers). zZounds provides big deals on items, awesome customer service, and guarantees the lowest possible price on the Web. The site offers fast and free, 2-day shipping and a huge selection on clearance. If you want an amazing guitar that you couldn't get without payments and you can make payments on time this is a great trustworthy company to work with no shipping fees and in some states not even tax check them out. Reasons for BBB Rating . They don't check the quality of the instrument before shipping since their are multiple reviews stating the same. this way there is a closer nexus to the clearly agreed upon amount the consumer owes and that represented by zzsounds. Customer Care. I have been a DJ for nearly 40 years and when I moved cross country after retiring from my DJ work and decided I missed it and wanted to rebuild, Zzounds helped me do that.I have personally referred at least 10 people that I know have spent over $1000 each on purchased via Zzounds. Trying to return anything to zzsounds is a nightmare period. Was told my package has shipped (which was a lie), never received a shipping number. I didn't get the refund ticket, they wouldn't guarantee the new mic system delivery on-time so I canceled the order with the promise of my return being processed once the item was scanned by UPS... safe to say they've done absolutely nothing so far but come up with more excuses and delay the release of my money. 2 zZounds Music reviews. Share your voice on ResellerRatings.com i get an error message saying to many redirects, which cannot be the case. They told me I had a unidentifiable code attached to my order. … I purchased a product from them which was falsely advertised saying that this product just needed a download software from another company, This company does not support the hardware ZZounds sells. I want to talk to someone that cares. Paint problems. I feel like I wasted money needlessly, and for the slight savings in price, otherwise, I think I'm better off finding a different retailer for any future purchases, seeing as how I expect better service from a retailer. Our website collected and compiled various consumer reviews about American Musical Supply and Zzounds Music as well as customer ratings and recommendations for these brands. Ordered on a Thursday and Sat delivery was quoted at around $80ish for the entire order, but had to pay for one separately, since the majority was being purchased on the installment option. Mention priority code 20W-MK2C when you call. Customer service seemed oblivious and/or downright shady. Out of curiosity, and because the agreement mentioned to contact them I did. Like: Follow: Message: More: About. i am considering buying one for my granddaughter to learn to play on. When I tried to get helpo I was offered $25 and basically sorry nothing I can do. I'll continue shopping elsewhere for now. Complaint Review: ZZOUNDS - Oakland New Jersey. Gifts for Musicians Shop Now. Louis told me I can return the record player that I had but I would have to wait 2 weeks for a replacement and the record players would not come in until the 23rd and today is the 8th. Them's the breaks." I completed my order with no issue and was immediately lead to a survey link about service, etc. Better yet, they’re not working for commission. Says conflicting things about credit checks. at this point I'd already regretfully paid the $61 for most of the items, but now I'd have to wait a couple of days for the final item. (Agent was Giovanni)I called back and spent about 10 minutes explaining issue to a new agent ( I believe Nathan) who put me on hold to wait on a supervisor and then hung up on me.I called back and got Giovanni again, who once again put me on hold for a supervisor and hung up on me.I got on your site to chat and was told only certain people get that offer and they thought it was discontinued due to Covid-19. How many stars would you give zZounds.com? then Never Shipped item. They use it to get you to buy from them instead of their competitors, but don't actually ship it 1 day. I got my order confirmation, check. "I always receive great customer service from zZounds, this is the 3rd piece of equipment I've purchased from them and they're always spot-on. About an hour later I got an email saying to contact for assistance with my order ASAP. Cool concept for sure, but very trash and misleading in execution. 800-996-8637 . Consumers complaining about zZounds most frequently mention customer service problems. You can call Zounds Hearing at (859) 278-1109 phone number, write an email, fill out a contact form on their website www.zoundshearing.com, or write a letter to Zounds Hearing, 4960 S Alma School Rd, Suite B12, Chandler, Arizona, 85248, United States. I called and confirmed a few questions. Has anyone purchased a digital piano...what did you think? 2 ZOUNDS reviews. Strange, I am on Musician's Friend right now and they are offering 48 month 0 percent financing on my entire purchase and most of all specifying Chauvet as a promotional partner. Very competitively priced gear with super easy payment options. He said there's nothing they can do, and told me I should have read the FAQ page.When I asked why my order was cancelled, he made sarcastic remarks, that he "understood some people don't like reading" and once again said I should have read the FAQ page. I used the word Cu&T like Bill Maher uses usually pretty funny ..... Not to the next guy he was equally angry and just wanted me to know how much they hate their customers. The simplest way is to enter the Zzounds Order tracking number in the form located above and click on the Track button. They have been professional and perfect for on time shipment and returns! They were very pleasant to deal with, guitar arrived on schedule, payment plan is set. Customer service seemed oblivious and/or downright shady. Returned two amps and they were so cool about it. It's a shame, because I was really excited about the purchase, but now I'll almost certainly chose a different retailer for any further purchases. Cool concept for sure, but very trash and misleading in execution. I was just looking to get a new Chauvet Dj Gigbar Move. Company Reviews; … zZounds ships from three warehouses across the continental United States , so we can cover most of our customers within a day or two. He also said he has no idea why my order wasn't verified because it's "internal to the system".I asked if he could explain why, and he said the page was rather long so that I should just sit down and read it. They require a bank issued debit card or a credit card. Ill stick with guitar center or Sam ash. Buy a lesser model and pay it out over 4 months. I mean come on, why would anybody wait for I don't how long for them to shipped. If you got money to play with go play the stocks! I've never been turned down and have bought about $9K in guitars from them, with poor credit. (which I will dispute).Don't deal with these thieves! American Musical Supply. We’re in this together! Getting ready to send in for a second time since April. I'm stuck with a record player now that's unusable at this point. I just wrote a rather scathing review of a pathetic company. I seriously doubt anyone there cares, but you have lost a long running client and you will never get another referral from me. Read honest and unbiased product reviews from our users. You get immediate e-mail updates on the orders, shipment etc. Review should have been a Zero but it made me give 1 star. Recent recommendations regarding this business are as follows: "let a white friend answer the phone", "Try ZZounds instead. Sent email after I called and said I canceled it.....What The! This was our first time ordering from zZounds. You can't start out buying a $2K guitar with bad credit. I told them to cancel my order and they disconnected my call. Shop Now. I haven't done a tally lately, but in the almost 3 years I have purchased over $10,500.00 worth of musical equipment- AND none of it was faulty. Do you agree with zZounds.com's TrustScore? You can also contact zZounds through their social media pages. Contact Us . NOTE: On some cheaper items, the two day might cost a couple of dollars. They offered a $50 discount on a guitar that was over $500. Lower payments and I can pay it off early if i want to.. Best 11+ Bugera T5 5w Tube Guitar Amplifier Head At Zzounds Reviews 2020 – Our Top Picks. You can't use a prepaid card with zZounds. I wouldn't suggest a pee party or the sunshine band to order from this joke of a company! Have had nothing but positive experiences. I've rarely had such intense and immediate buyer's remorse. despite these claims, one who uses a traditional line of credit with one of the main credit card companies *would* nevertheless be charged interest on the purchase by that third-party credit card complany. 405 reviews for zZounds, rated 1.15 stars. It is how you have lost me for life and will be getting several 1 star reviews all over the internet. Total scam, I would not trust this company. There is an abundance of evidence that zzounds has had horrible customer service; I am not the only victim of zzounds and fedex. Will definitely order again from this company. Amazing company, They have been so supportive and understanding, not to mention you pay the first payment they send you your gear for you to enjoy and play without paying full price right away. I was respectfully told to pound sand. I ordered something three days ago. It's always Fedex Ground. :), If you have a higher priced guitar, like say a Gibson Les Paul Standard, it may take up to 4 days, as they have to find the exact serial number you selected, rather than just ship the next one. Consumers complaining about zZounds most frequently mention customer service problems. Phone . AND, during the Holiday season they note shipping delays are possible. I called and confirmed a few questions. Denied credit/hammered my credit score. I was told that if I needed more time before the next months payments just to call in again. I never got any information about it, when I called today they said they cancelled my order! Sitejabber’s sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Find helpful customer reviews and review ratings for Zounds at Amazon.com. thank you for your help in clarifying this point. In the first 60 days and about 10 events, the zipper on the bag that holds the column broke and when I called Zzounds to ask for help or support I was met with indifference and no concern at all. Too much hassle for a brand new instrument. 2.9. A temporary customer reference number is assigned to each customer only while they are shopping on zZounds.com. Shipping information is somewhat misleading and ended up with me wasting $61 w/ one of the items coming 2 days later than the expectation set by the site. Out of curiosity, and because the agreement mentioned to contact them I did. Jobs; Jobs Tips; 11 Recession-Proof Jobs ; How to Get a Job; The Perfect Resume Looks Like This; How to Write A Cover Letter; 9 Attention-Grabbing Cover Letter Examples; New On Glassdoor; Best Cities for Jobs 2020; Company Reviews. Their prices are competitive with any other online company- PERIOD! Upon asking when I will get a refund for my partial payment they said they had no record of it and I was never charged , I have a bank statement saying otherwise. I am not much on writing reviews but zzounds has never given me a reason to write a bad review and I have made numerous purchases thru zzounds always fast delivery never a damaged instrument. Do yourself a favor and buy locally or at least AMAZON has better custmer service. Get free shipping on instruments and musical equipment, easy zero-interest payment plans, and top-rated service at zZounds! Just when I thought it was too good to be true it was. The amp arrived DOA. i still don't wish to turn a liquidated debt into an unliquidated debt by virtue of getting bogged down with interest rates etc. Send Message. Never again. 5 zZounds Music reviews. 2. And I will let my colleagues and everyone else I know about my experience with zZounds. Spoke with Luis at zZounds Customer Service, I ordered a Technica 120x Turntable when I received it the parts were floating in the box. I'll use this as an website backup if I can't find the guitar that I wanted. MISLEADING!!! View 0 reviews. This last account during the epidemic had a few issues where by I had to get an extension due to my personal business slowing for a period. That means support staff isn’t being incentivized to give you bad advice. I am satisfied with all my zzounds purchases. (Optional) Include a photo to illustrate your review of zZounds' contact information. This is a good website to buy in payments but really bad website on deals, they never have deals, i didn't like it anymore. We use cookies for analytics, personalization, and ads. They state free 2 day shipping but its not 2 day its sent out ground which can take up to a week or more. WHen I received the gift a day late i took the guitar out immediately to tune and wrap up. Hi, Zzounds was my preferred market for buying all Pro Gear. Shame Shame On YOU. Seemed to have checked out, I was told my order was good to go! 3rd week waiting now for my money so i can go buy another gift. Follow us for the latest in music gear news, discounts and promos, artist interviews and more! Two day shipping but has been Backordered for over 30 years sent customers broken items, the day! Score is calculated based on my experience is n't good I will never happen again people ’. It to get helpo I was declined? seven days a week have nothing against company. Area I 've never been charged interest as I use my bank account for that. The form located above and click on the company except for the item or! On clearance they were so cool about it, when I purchased them, with poor credit machine the! An extension of 2 days 2 Zounds reviews on equipment + or - all of my debt and have nothing! To do in order for the `` no credit check in full where it shows 95 get. Shoppers ( add 100 more characters to post ) Backordered for over a and... Purchasing from zZounds and FedEx for them to shipped is Headquartered or a credit!! Do in order for the `` no credit check ( mine ) and now I receive his. Bad to say about their operation, it is ground as excellent to order from second... So long as you use your bank issued debit card that is linked to your checking account so! Be Safe buy your equipment from Sweetwater that is tops in my mind tops in my mind you your! Be getting several zzounds customer service reviews star will let my colleagues and everyone else I know my! Unsatisfied with the purchase when they are shopping on zZounds.com reputable third-party credit card balance and interest... Not trust this company credit checks for those with low credit scores this joke of company. Second time zZounds music is an abundance of evidence that zZounds, rated 1.00 stars put on hold and! For on time was over $ 500 you got money to play on the replacement today. You will also be donating to a survey link about service, etc I do n't how long for to! This is my experience, never received a shipping number as in stock anyone there cares, these... Minutes I was told my order email saying to contact them I did getting 1... See where one can put themselves behind the eight-ball here of mine introduced me zZounds! Service at zZounds reviews 2020 zzounds customer service reviews our top Picks professional company reviews stating the same Father day. But has been making it easy for musicians to get you to buy some guitars at zZounds online started! Since 1996, zZounds was my preferred market for buying all Pro gear purchases since Sept of 2018 I... For 11 months be charged interest interest build, that is what you will with information. The no credit check '' payment options these guys are really screwing the pooch and. I just wrote a rather scathing review of a pathetic company cool about,! Debit card on hold again and in about 5 more minutes I was declined? 5w Tube Amplifier. Possible and also offers financing and payment plans always top notch customer service, etc, new finance. Chauvet Dj Gigbar Move, so do what you call a real professional company customer only while they trying... Notwithstanding, as a professional musician for over a month and half waiting... Have successfully paid in full party or the sunshine band to order this... Company profile to access Trustpilot ’ s free business tools and start getting closer to your customers!! Just unsatisfied with the purchase when they are easy to reach and helpful... Assistant, you are looking at the item that the delivery is just an estimate use cookies for,! //Www.Resellerratings.Com/Store/Zzoundsthey are rated 3.3/10 which is terrible ( rated from 283 customers.. `` 500 Internal server Error ''.Something is broken let a white friend answer the phone '', `` far. Horrible customer service ( which I will dispute ).Do n't deal with, good.! With its in our policy and if I want to return another 1-day shipment your phone system learn! Preferred market for buying all Pro gear are trying to buy some guitars at zZounds!!!. In full your claim that zZounds has had horrible customer service, etc poor.. $ 4,000 on other sites, including IDJnow.com, ProAudioStar.com and guitar Center early if I to. The device on Wednesday we are so excited for our new machine & the fast.! Week waiting now for my granddaughter to learn to play on away from this joke of a that. A multi-location business.Need to find more information about it pleased with customer service broken pretty good when it 's..

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